Policies
Appointments
Please arrive 10 minutes early to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are more than 15 minutes late, we reserve the right to modify the scheduled services and reschedule the services or appointment as needed.
- We regret that we cannot be responsible for loss or damage to personal articles.
- Please keep all valuable items with you during your service.
- Salons can potentially be a dangerous place for children (i.e. sharp shears, hot tools, chemicals, etc), therefore we ask that no children accompany you to your appointment unless they are receiving a service as well.
- Please advise our staff of any allergies or sensitivities you may have.
- Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
- No pets are allowed in the salon.
Cancellations/No Show
Time is valuable and we want to support our guests in staying aware of their upcoming reserved appointments, as well as support our stylists’ availability. We know that things come up and that the occasional last minute cancellation will happen from time to time. At B. Monroe, we utilize a 4-3-2-1 confirmation system to remind guests of their upcoming reservations and to confirm their bookings. Our Guest Experience Experts will reach out via email, then text, then phone call starting 4 days in advance. If you do not show up for your scheduled appointment or cancel it with less than 24 hours notice, our system will “flag” your account and we will require a prepaid deposit of half of the estimated service amount to reserve a future appointment time. Or you may choose to be taken care of as a walk-in guest at either of our salon locations. A walk-in guest will be taken care of on a first come, first serve basis.
It is very important to us that both stylists and clients protect the time scheduled for appointments. We hope this policy will help to cut down on no-shows and last minute cancellations and, therefore, allow us to ensure that our guests receive the best B. Monroe Experience.
You may notify us of cancellation via phone call, voicemail, or email.
Pricing
All prices are subject to change at the discretion of management.
Gratuities
Tipping is left to the discretion of our clients. Tips can be added to credit card charges. Gift certificates do not include gratuities.
Methods Of Payment
We accept Visa, MasterCard, Discover, & AmEx as well as cash or debit cards and personal checks. We do not accept third party checks. There will be a $35.00 returned check fee in addition to the returned amount for any returned checks on our account.
Services Policy
We do not offer refunds for any hair services. If you are dissatisfied with a service you have received, you must let us know within 7 days of your initial appointment and we require that you return to the salon so that your hair can be visually inspected. We are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments with the original stylist and are provided at no charge. However, in the case that the original stylist has no time available, or if you feel that the original stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist. B. Monroe Salon will not be liable nor redo hair color that has been done outside of our salon. Please keep in mind, using box color or going from darker to lighter tones may result in more than one service to achieve your desired result.
Retail Return Policy
Haircare products may be exchanged with an original receipt within 14 days of original purchase if they are unopened, only used once, or otherwise approved by management. Skin care, makeup, and lashes are FINAL SALE.
Prices and services may vary per location and are subject to change without notice. Please consult your service provider.